Over the last couple of weeks we have opened a new bank account and been dealing with a number of banks and I was struck by the customer service we received.
Firstly, we opened an account with the North Shore Credit Union. They could not have been friendlier.
You could tell we were in Vancouver because we were offered coffee, and not from some stale urn, but from the next door coffee bar. Then as we chatted the conversation covered Vancouver’s two favourite topics – the weather and real estate.
Anyone not used to the glacial pace of things here might have been frustrated by the chat and the air of unlimited time, but we are used to that now. We expect that pretty much everyone we do business with take the time to exchange a few pleasantries. And it does make for a pleasant day.